FAQ

How long does shipping take? 

Our hours of operation for both shipping and customer service are Monday through Friday, 9 a.m. to 4 p.m. PST, excluding weekends and major USA holidays. Orders will ship 1­-2 business day after you orderThis does not include the time spent in transit.

*NOTE: during new releases, holidays, etc. there can be an additional 2-4 business days of processing time.


Transit times will vary based upon a few different conditions, including but not limited to:
  • Total distance between us and you
  • Whether your parcel is a domestic (Continental USA) or international (everywhere else) shipment
  • What delivery method you select
    Any inquiries regarding the exact location of your package should be made to the carrier directly. Checking the tracking number provided in your Shipment Confirmation is usually the best way to check. Our customer service agents only have as much information as can be seen by you through your tracking number. 

    How much is shipping?
    All shipping rates will vary depending on a few different factors, some of which include:
    • Domestic vs International shipments
    • Total weight of package
    • Selected shipping method
    We ARE NOT RESPONSIBLE for ANY fees required by customs for any reason. All shipping fees we require will be clearly shown to you alongside the service and estimated transit time upon checkout.