Returns

Return/Exchange Address:

30 Day Return Policy.

To initiate a Return, visit our Returns Portal. Have your Order Number and email address ready.

We currently do not accept returns for International Orders. 

We do not accept any returns or exchanges on items that have been washed, worn, or appear to have been damaged by the customer. Any defective or damaged merchandise must be reported to our customer service team before returning so we can handle the situation on a case by case basis. Undergarments including bras, boxers, and other intimates are FINAL SALE and NOT eligible for return/exchange.

Please make sure you check this list to make sure your return and refund get processed quickly:

  • Add the correct returned items to the package
  • Write your Order Number and RMA Number clearly on the outside of the package
  • If possible, also include the original packing slip.

    Original Order Shipping Cost is NOT refundable.
    Returns will be charged for the Return Shipping Label.

    Once your return shipment reaches our facility, our customer service team will contact you to confirm the return or exchange. If a return is requested, the customer service team member will process the refund for the full amount of the item and any applicable tax (MINUS SHIPPING FEES) back onto the original payment method. The return/exchange process can take anywhere from 7-10 business days. At any time during that process our customer service team will be there to help answer questions.

    We do not currently offer direct exchanges. If you need to make an exchange, please place a new order on the website for the desired item(s).

    For faster processing, updating refund information, or any other inquiry not listed here, please email sisterssupport@mad-merch.com